Frequently Asked Questions

What is Paint by Numbers?

Dating back to the 1950’s, Paint by Numbers is known as a style of art performed by filling in pre-numbered areas on a canvas or canvas panel with specific matching colors of paint. This popular art form is making a comeback and Masterpiece By Numbers has brought these designs to market in kit form.


What is included in a Masterpiece by Numbers kit?

Each Masterpiece by Numbers kit is all inclusive! Included in each kit you will find a printed, pre numbered canvas, all the paint necessary to complete the design (no mixing required) and paint brushes. All you will need is warm water to wash the brushes when you change colors.


What size artwork is available in the Masterpiece by Numbers kits?

The proven, most popular size of Masterpiece by Numbers artwork is 16” x 20”. Designs are available in either horizontal or vertical formats. 


How many paint colors are included in each kit?

Our Masterpiece by Numbers kits include between 20-32 paint pots depending on the picture. We always provide enough paints to achieve the authenticity and details of the painting.


What additional supplies are needed?

Because all Masterpiece by Numbers kits are all inclusive, the only extra supplies you will need are paper towels and water to clean your paintbrush.


I am not an artist, do I need to know how to blend colors or mix colors to complete a Masterpiece by Numbers?

Absolutely not! Masterpiece by Numbers artwork is designed so that every color or every value of color is provided for you. No blending or mixing of colors is required. As an example when painting a sky, light to dark values of blue will be provided based on the artwork.


Will I need to paint multiple layers to achieve good coverage?

Most colors will cover opaquely in one coat, however, some light colors may need two coats to achieve an opaque coverage.


How long does it take to complete a Masterpiece by Numbers?

The length of time it takes to complete a Masterpiece by Numbers kit will vary depending on the size of the artwork, and the hours or time applied to working on it. Masterpiece by Numbers is a relaxing art form which can be completed quickly over a couple days or enjoyed a little at a time over a series of weeks/months. It is totally up to each individual.


How long does it take for a Masterpiece by Numbers to dry?

Because the paint is waterbase acrylic paint, it will dry to the touch within 10 – 15 minutes depending on the thickness of paint application.


Why do you use acrylic paint?

Many people in the art world still feel that oil paintings are superior or more valuable than acrylic paintings. This is likely because many great painters of the past have used oils and that oil paints have been around for centuries.

When acrylic paints were first introduced, they were inferior to the acrylics that are available today. Today’s acrylics are available in both gloss and matte varieties that can even produce the sheen associated with oil paints. Quality acrylic paints made today also carry the same pigment load as oil paints, and some manufacturers even produce both types of paints.

Acrylic paints offer a non-toxic alternative that is better for the environment as well as human health. Oil paints also tend to decay at a faster rate due to the use of organic materials, whereas acrylics are made from synthetic polymers that will last longer.


How long does acrylic paint last?

Our paints are high quality water based, acrylic paints. All paints dry out in time, particularly when the pots are not sealed fully or have been exposed to heat and light. We recommend that you paint your kits within 3 months of receiving them and store unused paint in a cool, dark place. 

To revive paint that is old or has been left open follow the steps below.

1. Add a few drops of water to the paint
2. Seal the pot lid and wait a few minutes
3. Stir with a cocktail stick 
4. Repeat steps 1-3 until the paints have thinned

If your paint cannot be thinned with water you can use a product called 'Flow Improver' which can revive almost any paint.


Should I clean my brush when I am switching colors?

Yes, it is advisable to clean your paintbrush when changing colors as well as after each painting session.


How shall I clean my paintbrushes?

Rinse the paint filled brush well in a brush basin or container of water. If needed, you can add a touch of mild soap to thoroughly clean paint from the bristles. Reshape the brush and allow to dry between uses. NEVER let a brush sit in a container of water or rest on its bristles.


Should I seal my completed Masterpiece by Numbers project?

It is not necessary, however, for added protection against dust or dirt, you may wish to apply a light coat or two of clear acrylic sealer which are available in matte, satin, or gloss finishes.


What should I do with my completed Masterpiece by Numbers artwork?

A completed Masterpiece by Numbers project is a work of art and will be enjoyed for years to come. Remembering the hours of relaxing pleasure is only one way to enjoy your artwork.

Placing it in a frame for display is another! When framing, it is not necessary to frame with glass, however, when framing with glass be sure to use a matte so that the artwork is not directly touching the glass.


If I need additional assistance, what can I do?

Contact us. If you need anything or have any questions please contact us and we will be delighted to help you.


How long does delivery take?

Please view our shipping policy here 


Do you have a guarantee?

Yes, we have the best guarantee in the industry. If you are not satisfied for any reason within 30 days of your order we will issue a full money back refund, no questions asked! 

Please note: we are unable to offer refunds for custom paint by numbers.

Detailed Instructions

  1. There is no need to dilute the paint. You may stir the paint but generally there is no need to.
  2. The paint pots are calibrated to match the amount  you would need for your canvas. Using  small amounts of paint for each number will allow you to have enough to finish your picture.
  3. We recommend that beginners start from the top of the page and work down the canvas one number/colour at a time. That way you will not smear the paint working your way down.
  4. You should paint on a flat surface, securing the corners with a heavy object if needed. Once you feel more comfortable, you can certainly use an easel if you wish.
  5. You should clean your brushes in warm water when changing between colours or after each painting session and let them air dry on a cloth or kitchen roll. Be sure your paints are sealed tightly after each use.